FAQ💬

Q: Do you ship worldwide?

A: Yes! I can ship to the US, Canada, Europe, Australia, and many more regions — including parts of Latin America , Asia, the Middle East, and Africa etc.

If checkout says “unable to ship,” just message me and I’ll help check your zip code. I might be able to manually open shipping for your area.

Q: Are your yarn holders eco-friendly?

A: Yes! I use biodegradable PLA to 3D-print every yarn holder. It’s a plant-based material that’s safer for the environment and still durable enough for daily use 🌱

Q: Are products ready to ship?

A: Most yarn holders are in stock and usually ship within 2–3 business days.

But during busy seasons, some colors or metal accessories may be out of stock — in that case, I prepare orders in the order they come in, and it may take 5–10 days before shipping.

If you’re buying a gift (especially for holidays like Christmas🎄), please order early or leave me a note — I’ll do my best to prioritize it and include a little gift 💝

Q: How will I receive my digital crochet pattern?

A: After purchase, your pattern will be automatically sent to your email within a few minutes. If you can’t find it, please double-check that your email was entered correctly and check your spam folder. Still nothing? Just message me and I’ll resend it manually 💌

Q: Can I customize a yarn holder or plushie sculpture?

A: Some customizations are possible! Feel free to send me a message before ordering, and I’ll let you know what I can do

Q: I received the wrong item or something is broken — what should I do?

A: So sorry! Please message me with a photo of the problem and I’ll fix it(resending depending on the situation)

Q: Do you accept returns or exchanges?

A: For yarn holders, I don’t accept returns due to the risks of international shipping — once opened or used, they can’t be safely returned.

For crochet sculptures or plushies, each one is handmade and customized, so returns or exchanges aren’t possible.

That said, if anything arrives broken, damaged, or incorrect, please message me — I’ll make sure you’re taken care of 💛

Q: Do you offer discounts or giveaways?

A: Sometimes yes! I announce small giveaways and share discount codes on Instagram and TikTok. You can follow me @springsfantasy if you’d like to join 💫

Q: How can I contact you?

A: You can DM me on Instagram (@springsfantasy) or email me at afunpea@gmail.com. I handle all messages myself (no customer service team here!), so replies might take a little while — but I usually respond within 24 hours 🫶