FAQ💬

Q: Do you ship worldwide?

A: Yes! I can ship to the US, Canada, Europe, Australia, and many more regions — including parts of Latin America , Asia, the Middle East, and Africa etc.

If checkout says “unable to ship,” just message me and I’ll help check your zip code. I might be able to manually open shipping for your area.

Q: What should I do if my payment keeps failing😭?

A:This does not happen very often, but it may occasionally happen for customers in Japan and Korea.If your payment fails, especially when the checkout page says that “this card does not support this type of purchase,” it is  an issue on the bank’s side.

Please contact your local bank to check whether overseas payments or international online payments are enabled for your card, and ask them how to resolve this issue. You can also confirm whether your card can be used to make purchases on Shopify stores.

Alternatively, you may try using a different card or another payment method.

Q: Are your yarn holders ecofriendly?

A: Yes! I use biodegradable PLA to 3D-print every yarn holder. It’s a plant-based material that’s safer for the environment and still durable enough for daily use 🌱

Q: Are products ready to ship?

A: Most yarn holders are in stock and usually ship within 2–3 business days.

But during busy seasons, some colors or metal accessories may be out of stock — in that case, I prepare orders in the order they come in, and it may take 5–10 days before shipping.

If you’re buying a gift (especially for holidays like Christmas🎄), please order early or leave me a note — I’ll do my best to prioritize it and include a little gift 💝

Q: How will I receive my digital crochet pattern?

A:Please note: whether it’s a free pattern or a paid pattern, a download link will also appear on the checkout confirmation page right after payment.After purchase, your pattern will be automatically sent to your email within a few minutes. If you can’t find it, please double-check that your email was entered correctly and check your spam folder. Still nothing? Just message me and I’ll resend it manually 💌

Q: Can I customize a yarn holder or plushie sculpture?

A: Some customizations are possible! Feel free to send me a message before ordering, and I’ll let you know what I can do

Q: I received the wrong item or something is broken — what should I do?

A: So sorry! Please message me with a photo of the problem and I’ll fix it(resending depending on the situation)

Q: Do you accept returns or exchanges?

A: For yarn holders, I don’t accept returns due to the risks of international shipping — once opened or used, they can’t be safely returned.

For crochet sculptures or plushies, each one is handmade and customized, so returns or exchanges aren’t possible.

That said, if anything arrives broken, damaged, or incorrect, please message me , I’ll make sure you’re taken care of 💛

Q:What if my package is stolen🥺?

A：If you’ve experienced package theft before,especially when your delivery address is a shared or public area (such as an apartment lobby)I strongly recommend using a pickup location (for example, a post office mailbox or a designated pickup point). This is much safer.

If your package is confirmed to be stolen, I can resend it once, you will need to cover the shipping cost(6-8usd). Please note that package theft is not the seller’s responsibility. The probability of theft is about 1% (mainly in the US and Europe).

If you are already aware that the package was stolen but still file a bank chargeback claiming the item was not shipped or not received, the bank may penalize my shop. This is unreasonable and against transaction rules😓In such cases, I reserve the right to block the customer permanently, and future purchases from my shop will not be accepted.

Q: Do you offer discounts or giveaways?

A: Sometimes yes! I announce small giveaways and share discount codes on Instagram and TikTok. You can follow me @springsfantasy if you’d like to join 💫

Q: How can I contact you?

A: You can DM me on Instagram (@springsfantasy) or email me at afunpea@gmail.com. I handle all messages myself (no customer service team here), so replies might take a little while, but I usually respond within 24 hours 🫶